Dear business partners,
At the moment, our lives are largely ruled by the spread of the corona virus and we are all facing new challenges. In many countries around the world, public life and thus also business activities are dramatically restricted.
For the benefit of our employees and out of a sense of responsibility for all fellow human beings, we have taken comprehensive measures about which we would like to inform you:
- Until further notice, we will not receive unannounced visitors in order to interrupt the chain of infection.
- For any questions or in case of emergency, our entire team is of course available to you and can be reached using the familiar phone numbers.
- Faults at your machines and systems will first be diagnosed by remote maintenance and, if possible, solved as well. In case a remote solution is not possible we will coordinate appropriate measures with you.
- Business trips and service interventions can only be undertaken in cases of absolute emergency and after prior consultation.
As usual, the timely fulfilment of our obligations is our top priority. Should there, however, by any delays we would like to ask for your understanding given the extraordinary situation we are all facing.
Even though the current situation means drastic changes for all of us, we hope that the actions taken by our government and by us will soon lead to an improvement so that we can then resume our regular business activities with you.
All the best to you and your families. Above all, stay healthy.
With best regards
Dieter Kapp Hartwig Hiestermann Fabian Kapp
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